Please allow up to 3-5 business days for regular orders to be shipped & 1-2 weeks for pre-ordered and custom ordered items.
We will no longer be refunding shipping on multiple orders. If you order multiple times, these packages will be sent separately. With the volume of orders we receive, it has started to become increasingly difficult to sort through orders looking for duplicates.
Please note: Si's Pet Pantry is not responsible or liable for any wrong address listed on your order. If you happen to put the incorrect address, it will be your responsibility to contact USPS for your package.
Return & Exchange Policy:
Due to the nature of our products, we unfortunately cannot accept any returns.
Please be advised we will only accept exchanges within 14 days of our tracking updates stating your package was delivered, along with a photo included, showing the issue with the product. We want you to be completely satisfied with your purchase. If for some reason your purchase does not meet your standards please reach out and let us know.